bdoky Privacy Policy
We are committed to protecting your personal information. Read this policy to learn what data is collected and how it is used.
What Data We Collect
When you register, log in, or use our services on the bdoky platform, we collect various types of information. This data is collected in order to provide you with the best possible service. A detailed description of the information collected is provided below.
1.1 Information You Provide Directly
Information you provide yourself when creating an account or using our services includes:
- Full name and date of birth
- Email address
- Username and password
- National ID or passport number (for identity verification)
- Current address
- Payment information — such as bKash, Nagad, Rocket, Upay, or bank account details
1.2 Automatically Collected Information
When you visit the bdoky website or use the app, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Pages visited and duration of use
- Referral URL
- Transaction history and gameplay activity
bdoky collects only the information that is necessary and does not collect any irrelevant or excessive personal data.
Purpose of Data Use
bdoky uses the collected data for the following legitimate purposes. We ensure that each use serves your best interests.
2.1 Service Delivery and Operations
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Keeping gaming services active
- Providing bonuses and promotional offers
- Ensuring 24/7 customer support
2.2 Security and Fraud Prevention
- Completing identity verification and Know Your Customer (KYC) processes
- Preventing money laundering and fraud
- Detecting unauthorized use of accounts
- Ensuring platform security
2.3 Enhanced User Experience
- Personalizing content according to your preferences
- Informing you about relevant promotions and offers
- Improving platform performance
- Resolving technical issues
2.4 Meeting Legal Obligations
Information is retained and used as necessary to comply with applicable laws, regulations, and guidance from regulatory authorities.
Data Storage and Protection
bdoky gives the highest priority to the protection of your personal information. We use industry-standard security technologies.
3.1 Technical Security Measures
- All data transmissions are secured through SSL (Secure Socket Layer) encryption
- Stored data is protected with 256-bit AES encryption
- Firewall and intrusion detection systems are active
- Regular security audits are conducted
- Two-Factor Authentication is available
3.2 Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Records related to transactions are retained for the period required by applicable law.
Our servers operate in high-security data centers with 24/7 monitoring and physical security measures in place.
Sharing Data with Third Parties
bdoky does not sell, rent, or share your personal information with any third party in an unauthorized manner. However, limited data sharing may be necessary in certain circumstances.
4.1 Service Provider Partners
For payment processing services, we share necessary transaction information with bKash, Nagad, Rocket, Upay, and approved banking partners. These partners operate under strict confidentiality agreements and use the information received solely to provide the specified services.
4.2 Game Providers
Our platform features content from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi. Certain gameplay-related information may be shared with these providers through technical integrations, but this is always limited and controlled.
4.3 Disclosure of Information for Legal Reasons
In the following situations, we may be required to disclose information due to legal obligations:
- In accordance with a valid court order or government directive
- Upon a valid request from a financial crime investigation authority
- When necessary to protect legal rights
- In emergency situations to address a threat to life or property
4.4 Assurance of Non-Sharing
bdoky will never sell or transfer your information to advertising agencies, data brokers, or unrelated third parties.
Cookies and Tracking Technologies
The bdoky website uses cookies and similar technologies that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Ensure the basic functionality of the website. Without these, the site does not work properly.
- Functional Cookies: Remember your preferences and settings, such as language selection and login status.
- Analytical Cookies: Analyze usage patterns to help us improve our services. This information is collected entirely anonymously.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly. Functional cookies are required to log in to your bdoky account and play games.
5.3 Local Storage
In addition to cookies, we may use local storage (LocalStorage) and session storage on your device. These help save your gaming session and preferences.
Your Rights
Every user registered with bdoky has a number of important rights regarding their own information. We fully support these rights.
6.1 Right to Access Your Information
You can request to know what information bdoky holds about you at any time. If you contact our support team, we will provide the information within 30 days.
6.2 Right to Correct Your Information
If any of your information is incorrect or incomplete, you can submit a request to have it corrected. You can directly update some information yourself in your account profile.
6.3 Right to Delete Your Information
You can request the deletion of information that does not need to be retained beyond legal obligations. However, information related to transactions and regulatory requirements must be kept for a defined period.
6.4 Right to Object to Processing
You can object to the processing of your information for specific purposes. For marketing communications, you can unsubscribe at any time.
6.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or use our 24/7 live chat service. Your account identity will be verified when a request is submitted.
Protection of Minors
bdoky is intended exclusively for individuals aged 21 or older. We strictly ensure that no minor is able to use our services.
- An age verification process is followed at the time of registration
- Age is confirmed through KYC verification
- Information from individuals under 18 or 21 years of age is not knowingly collected
- If an account belonging to a minor is identified, it is immediately closed and the related information is deleted
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
bdoky may update this privacy policy from time to time. This policy may change due to updates to our services, the addition of new features, or legal requirements.
8.1 Notification of Changes
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the website
- The date of the update will be noted at the top of this page
8.2 Continued Use After Changes
If you continue to use bdoky after a policy update, it will be assumed that you have accepted the revised policy. If you do not agree with the changes, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our privacy team will give your request the attention it deserves.
Contact Methods
Email: [email protected]
Live Chat: Support in Bengali is available 24/7
Response Time: For email requests, a response is generally provided within 2-3 business days
This privacy policy applies to all services and features of the bdoky platform. It has been formulated in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, the Bengali version of this policy shall be considered final.